We Can Try It Again When I Get Back if Youd Likew
Request a refund
If y'all made a purchase using your iPhone or iPad, or signed up for a YouTube paid membership via Apple, you'll need to get in touch with Apple back up to request a refund. Apple tree's refund policy will utilise.
If you'd like to report an unauthorized purchase on your YouTube account, visit this commodity for more than information and file a claim.
Refunds may be bachelor for the post-obit YouTube services and memberships. Non all payments on YouTube services and memberships are refundable. Encounter below for details.
YouTube membership refunds
To request a refund for a YouTube Premium or a YouTube Music Premium membership, click the button below.
Request A REFUND
Refunds are not available for partially-used Annual Plans. If you purchased an Almanac Program, and need to cancel it, arrive bear upon with YouTube Support. If you want to report a fraudulent transaction, file a claim here.
Looking for a channel membership refund? Channel memberships are different from YouTube Premium and YouTube Music Premium memberships. Acquire more than well-nigh channel membership refunds.
You may cancel a YouTube paid membership at any time. In one case you abolish, you will non be charged again, and your benefits volition go along until the end of the billing wheel. You won't exist refunded for the length of time between when you cancel and when your membership officially ends.
If content or features related to your YouTube paid membership are
- Lacking
- Unavailable
- Do not perform as stated
Movie & show refunds
If you're experiencing issues playing a film or TV prove that you've purchased, check out these troubleshooting steps for assist.
If you haven't watched your show or film, you can asking a refund within seven business days of the purchase.
On your Android device:
- Open the YouTube app, and select your profile pic.
- Tap Purchases and memberships
Purchases.
- Tap the 3-dot Carte du jour side by side to the particular you would like refunded.
- Tap "Problem with buy?"
If your refund is approved, you lot volition get a confirmation on the side by side screen. If you are non able to request a refund directly from this folio, and if the picture or prove you rented or purchased is:
- Defective
- Unavailable
- Doesn't perform as stated
Yous can get in affect with our support team to asking a refund.
If a refund request is granted, we'll remove admission to the content and your money will be returned inside the refund timelines listed below.
If yous purchased a TV testify or movie via Apple tree, you lot'll demand to get in touch with Apple Back up to request a refund. Apple's own refund policy will apply.
Other refund policies
Paid virtual events
If you're experiencing bug playing a live consequence that you've purchased, cheque out these troubleshooting steps for aid.
If you haven't watched your event, you can request a refund within 7 days of the buy.
On your Android device:
- Open the YouTube app, and select your profile motion picture.
- Tap Purchases and memberships
- Next to the item you'd like to refund, tap More
If your refund is canonical, you'll become a confirmation on the next screen. We'll remove access to the content and your money will exist returned within the refund timelines listed beneath.
If yous purchased a paid virtual event via Apple, you'll demand to become in touch with Apple Support to request a refund. Apple's own refund policy will apply.
Troubleshooting
If you accept 1 of these issues, you can make it touch with our support team to request a refund.
- You can't asking a refund by post-obit the directions above.
- The event you rented or purchased is defective, unavailable, or doesn't perform equally stated.
Technical troubleshooting
If you're experiencing problems joining a live effect that you've purchased, check out these troubleshooting steps for assistance.
Refunds
You tin request a refund upwardly until the scheduled start time of the event.
For purchases made on your Android device, follow these steps on your computer:
- Get to youtube.com/purchases.
- Go to the item that y'all would like refunded.
- Select Problem with purchase?on the detail.
- Click Request a refund
If your refund is approved, y'all'll get a confirmation on the next screen.
If a refund request is granted, we'll remove admission to the content and your money will be returned within the refund timelines listed below.
Super Conversation
Super Conversation voluntary payments are not-refundable. If you notice an unauthorized Super Conversation accuse on your account, yous can study the unauthorized charge.
If you lot purchased a Super Chat on an iOS device, you'll need to contact Apple support to request a refund. Apple's own refund policy will employ.
Super Stickers
Super Sticker voluntary payments are non-refundable. If you notice an unauthorized Super Sticker charge on your account, you tin can report the unauthorized accuse.
Super Thank you
Super Thanks voluntary payments are non-refundable. If you notice an unauthorized Super Thanks charge on your account, y'all can report the unauthorized charge.
Donations
Channel memberships
You may cancel your paid channel membership at whatever time. Once you cancel, you won't be charged again. You'll be able to use the badge and accept admission to creator perks until the end of the billing cycle. Note that you won't be refunded for the period of fourth dimension between when you cancel and when your aqueduct membership officially ends.
If you notice an unauthorized channel memberships charge on your account, follow these steps to written report the unauthorized charge. If creator perks or other features of your paid channel membership are defective, unavailable, or do not perform as stated, you lot may contact our back up team to request a refund at any time. We do not provide refunds or credits for partially elapsed billing periods.
If you're a fellow member who signed up via Apple, you'll demand to contact Apple support to request a refund for your paid channel membership. Apple tree's refund policy will apply.
How long refunds take
Refund timelines
Refunds from YouTube are returned to the payment method used to make the original buy. Refunds take unlike amounts of time depending on how you paid.
If your refund is taking longer than expected, check your refund condition on your Google Payments account. If the status is "Refunded," you'll find a credit on your form of payment. If the condition is "Canceled," the order was non charged and you will non discover a credit on your form of payment.
| Payment method | Estimated refund time |
|---|---|
| Credit card | iii–5 business organization days Processing time may be affected past the card issuer and sometimes takes up to 10 business organisation days. If your credit carte is no longer agile, refunds will go to the bank that issued your menu. To recover funds, become in touch with the banking concern. |
| Directly carrier billing (prepaid / pay-as-you-go) | i–30 concern days Processing time may be afflicted past your carrier and sometimes takes longer. |
| Straight carrier billing (postpaid / contract) | ane–ii monthly statements Processing time may be affected by your carrier, but refunds will normally appear within 2 monthly billing statements. If it takes longer, go far touch with your carrier to check the condition. |
| Google Play balance (gift menu or credit balance) | 1 business twenty-four hours Refunds appear in your Google Payments account. Occasionally, the refund tin take up to three business days. |
| Google Pay rest | one business organisation twenty-four hours Refunds appear in your Google Pay account. Occasionally, the refund can take up to 3 business days. |
| Online Cyberbanking | 4–10 business days Processing time depends on your bank, but typically takes from four through 10 business days. |
| PayPal | 3–five business days Refunds can take upward to 10 business days. If you're returning the money to a payment method inside PayPal, go in impact with PayPal for more info. |
| iTunes | If you purchased your YouTube Premium membership using iTunes, y'all'll need to get in touch with Apple support for the status of your refund. |
| Unified Payments Interface (Republic of india only) | 3 business days Unified Payments Interface (UPI) refunds announced in your bank account. If coin was debited from your business relationship but you did not receive the skilful(s) or service(s) that you intended to purchase, we will automatically initiate a refund to your bank account. If you don't receive the refund within three days of the transaction, please contact united states. |
| Payco (Korea only) | 3–v business organization days A refund can sometimes take up to ten business days. If it takes longer, get in bear on with PAYCO for more detailed information. |
| KakaoPay (Korea only) | 3–v business organisation days A refund can sometimes take up to 10 business organisation days. If refund takes longer, get in touch with KakaoPay for more than detailed information. |
| Mercado Pago (Brazil only) | 3–5 business days |
| my paysafecard (Poland, Cyprus, Czechia, Slovakia, Slovenia, Republic of austria, Belgium, the Netherlands, Portugal) | 3–v business organization days |
| ZaloPay (Vietnam only) | 1–5 business days |
| VTC Pay (Vietnam only) | 1–v concern days |
| Go Pay (Indonesia only) | ane–v business days |
| AliPay (Hong Kong) | i–2 business organization days |
If you lot have questions on refund timelines, get in affect with our support team for more than info.
Note: Starting in 2022, new YouTube Premium and Music Premium subscribers who signed up on Android will be billed via Google Play. Existing subscribers are not afflicted past this alter. You can visit
pay.google.comto see contempo charges and bank check how y'all are billed. To asking a refund for a Google Play buy, follow the steps outlined
hither.
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Source: https://support.google.com/youtube/answer/1286015?hl=en&co=GENIE.Platform%3DAndroid
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